Warranty applies for one year from the delivery date. All warranties are extended only to the original purchaser of the product. Physical damages are not covered by the warranty. Decadom is not responsible for any type of labor cost. Extreme conditions such as high levels of humidity and moisture are subject to void of warranty. This warranty is void in the event of product is damaged in transit, or if damage or failure is caused by abuse, misuse, storage off products in an improper environment, abnormal usage, faulty installation, failure to follow installation instructions, damage in an accident, improper maintenance, or any repair. There is a cost direct rate (2 years) any part limited warranty, after the expiration Decadom have no further obligation under any warranty either expressed or implied including the implied warranty of merchantability. Under one year warranty Decadom is responsible for electrical parts replacement and/or repair as well as mirror glass, hinges, aluminum frame (no labor costs are covered under warranty). All claims under this warranty should be sent to dealer where the item was purchased originally.
Request for return or exchange directly from Decadom retail sales, should be made within 30 days of delivery. RMA can be obtained by calling DECADOM 877-505-0002 or via email [email protected] If product purchased from authorized dealer, dealer policy may apply. Returned merchandise must be in its original packaging, absolutely nothing written on the return shipping box, unused / not installed, seal unbroken. Merchandise cannot be returned over 30 Days from the day your order was received. If you decide that you don’t want the merchandise ordered, or you are returning the merchandise due to buyer’s remorse, you will be charged for the return shipping to the manufacturer’s/distributor's warehouse and a 25% restocking fee plus shipping charges will be applied. All items and packaging should be in resalable condition. Any returned merchandise is subject to inspection. Once return was received and inspected, the credit will be issued within 2 to 3 business days.
Shipping Damage Claim Policy
Most orders usually ship next business day. Our products purchased direct retail include free shipping to the continental USA & CANADA, with all shipments being curbside delivery; a few exceptions include (but are not limited to).Customers shipping to Hawaii or Alaska should call Customer Service Department 877-505-0002 for shipping quote. BE ADVISED, any potential duty, tariff, customs or customs brokerage fees are the responsibility of the customer, and may be in addition to the shipping charge. Free shipping does not include any additional charges resulting from customer special requests such as: inside delivery, re-delivery after a missed appointment, re-consignment fees to send to an alternate address other than what was listed at the time of shipment, or storage for delivery delays. Any additional charges billed by the shipping company for accessorial charges not specifically requested by Decadom will be assessed to the customer. In the event that a shipment is returned to Decadom due to a customer's neglect of receiving the shipment timely, all related shipping charges will be assessed to the customer (including the original outbound shipping charge). The sum of said shipping charges will be deducted from any refund due to the customer for returned merchandise. In the event that your merchandise arrives damaged, Business of Labor should be notified of damages within 48 hours. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions. If purchased from Decadom directly, customer service must be notified within 48 hours of receiving merchandise. This excludes installation related issues (broken seal). If nothing is reported within the given time period, it is assumed that your order has arrived in perfect condition.
Your purchase order can be cancelled for any reason for a full refund if it has not been scheduled to ship from the warehouse. Please note that we strive to ship out your order ASAP for your convenience. Our Customer Service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. In the event that your order has been shipped/scheduled for delivery our return policy will apply. After the cancellation of your order, we will credit your purchase amount back to you. It usually takes 2-5 business days for the credit to be issued.
Condition of Purchase & Deposits
Processing time may vary depending on order quantity. All special-order items are non-refundable or returnable. Decadom require 50% deposit on all special orders, Custom/Special Order Merchandise or Merchandise made to order or Fabrication, must be paid in full at time of completion. Our billing department will review the order same business day to require appropriate deposit, then with customers authorization remaining balance will be taken. When orders ships from our warehouse, the remaining balance is required and the sale is completed. For Internet orders, your credit card will be authorized for the total invoice amount at the time the order is placed. No merchandise will be shipped or delivered unless paid in full.
Terms net7, net15, net30 clients are subject to terms of approval. All late payments past 7 days are subject to a 3% late fee charge on any net approval, net7, net15, net30 billing cycle. Any and all fees, expenses included legal fees incurred by Decadom to collect an outstanding debt will be applied solely to the client in question.
MAP (Market Advertised Price)
DECADOM holds a strict map pricing policy. Maximum allowed discount of list price should not exceed 30%. Any account in violation of exceeding 30% discount are subject to immediate termination and closing of the account with full payment of any outstanding balance you may have at that time.
No Exceptions. Thank you for your interest in DECADOM. We appreciate your time and business and hope that your experience was truly an enjoyable one.